Privacy Policy

This Privacy Policy (“Policy”) describes how Enthought, Inc. and members of our company group, (“Enthought”/“we”/ “us”/ “our”) collect and use information you provide when visiting our website, https://www.enthought.com/ (the “Website”) and mobile versions of the Website.  “You”/“your”/“user”/“customer” refers to any user of our products and services offered to Website visitors.  By submitting information through our Website or otherwise providing information to us via any other means, you agree to the terms of this Policy and you expressly consent to the practices described in this Policy.

 

Information Collection and Use

We only have access to/collect information that you voluntarily give us via creating an account, emailing, visiting this Website or other direct contact from you.

We collect non-personal information and personal information.  Non-personal information includes information that cannot be used to personally identify you, such as anonymous usage information, general demographic information, referring/exit pages and URLs, platform types, and preferences that are generated based on the information you submit.  We use non–personal information to help us improve our products and services, customize the user experience, track trends and analyze use patterns to our Website.

We collect personal information when creating an account, purchasing products and services, or downloading software, such as your name, address, telephone number, e-mail address, information about your business, and billing information, while on this Website.  We may use personal information to provide access and use of features on the Website, regarding products or services that you have purchased, new products and services, upgrades, renewals, sign up for email communications, processing transactions, responding to requests and contacting customer service/technical support, customer feedback, participate in a survey, engage in a promotion online or otherwise access, interact and use this Website.  Your personal information may be used by us for all legal purposes, for administrative purposes and conducting business.  In general, the personal information you provide to us is used to help us communicate with you.

You agree that you will not provide us with the personal information of anyone other than yourself unless you first obtain the consent of the person on whose behalf you will be providing the personal information to us.

 

Service Providers/Social Media

In addition to the disclosures described in this Policy, we utilize third party service providers to provide services or functions on our behalf (such as sending emails or processing payments), and ask these service providers to agree to maintain the confidentiality of your information and not to use your information for any reason except to carry out the purpose(s) for which we hired them.  We will not sell, rent, lease or otherwise distribute your personal information to third parties without your prior consent, except in the circumstances described in this Policy.  We will not share personal information with third parties for their marketing purposes.  Our Website includes third party social media features (such as Facebook and Twitter buttons).  These features may collect information such as IP address and page visiting on our Website, and they may set a cookie to make sure the feature functions properly.  Your interactions with those features are governed by the privacy policies of the companies that provide them.

 

Automated Collected Information

We automatically collect certain statistical and other data about visitors use or visits to the Website, such as cookies, beacons, and tags and store it in log files.  This information includes IP addresses, statistics on pages viewed, web browsers, internet service provider (ISP), and operating systems.  We use this information to analyze trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base.  This information is not personal information and is used by us to improve the Website and our products and services.

Cookies

Cookies are an industry standard used by most websites and help facilitate users ongoing access to and use of a particular website.  You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult to take full advantage of our Website features.  If you choose to continue browsing the Website, you are giving implied consent to the use of cookies

Web Beacons

Certain pages on our Website contain “web beacons” (also known as internet tags, pixel tags and clear GIFs).  These web beacons allow us to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the type of browser used to view the page, the URL of the page on which the beacon  appears, and the time the page containing the beacon was viewed.

IP Addresses

An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet.  When you visit our Website, we may view and/or store the IP address of the device you use to connect to the Internet.  We use this information to determine the general physical location of the device and understand from what regions of the world our Website visitors come.  We also may use this information to enhance our Website.

 

Access/Retention

If your personal information changes, you may amend, correct, update, or remove by making the change on your user account, or request by emailing our tech support at support@enthought.com or by contacting us by telephone at 512.536.1057.  Please make sure this information is accurate, complete and current.  If you no longer desire our products or services, please contact us directly.  We will respond to your request within a reasonable timeframe.  Enthought retains the information received as described in this Policy for as long as needed to provide our products or services, comply with our legal obligations, resolve disputes, conduct audits, pursue legitimate business purposes, and enforce our agreements.

 

Blog/Forum

Our Website offers a publicly accessible blog.  You should be aware that any information you provide in these areas may be collected, read and used by others who access them.  To request removal of your personal information from our blog, contact us by emailing at media@enthought.com.  In some cases, we may not be able to remove your personal information, in which case you will be informed if we are unable to do so and why.  All content provided on this blog is for informational purposes only.  Enthought makes no representations as to the accuracy or completeness of any information on this blog and does not agree, encourage, endorse, support, or verify with comments, opinions, statements, or views of third parties displayed on or transmitted on this blog.  Any information or material placed on this blog is the views and responsibility of those who post.

 

Testimonials

We display personal testimonials of satisfied customers on our Website in addition to other endorsements.  With your consent we may post your testimonial along with your name.  If you wish to update or delete your testimonial, you can contact us at: media@enthought.com.

 

Communication Choices/Opt Out

Out of respect for your privacy, you may choose to stop receiving some or all promotional communications by following the unsubscribe instructions included in these emails, or you can contact us at: media@enthought.com.

Please note that if you opt out of receiving promotional communications from us, we may still send you non-promotional communications, including emails about your accounts or purchases.

 

Protecting Personal Information

We use a variety of industry-standard security procedures and technologies to help protect your personal information from unauthorized access, use, or disclosure.  We also require you to enter login credentials and a password to access your user information.  When you enter sensitive information on our Website (such as log-in credentials, or payment information), we encrypt the information during the transmission using reasonable security (Secure Sockets Layer – SSL).  We also require our service providers to safeguard the privacy of any personal information they handle and to adhere to industry-accepted best practices to safeguard personal information.

Our Website and the servers that we use to process personal information are located in the U.S. and other countries where the laws may not be equivalent to your country of residence; however, we take reasonable steps to safeguard your privacy as outlined in this Policy.  By using this Website you agree to the transfer, collection, processing and use of your information as set forth in this Policy.

You play a vital role in ensuring the security of your information on this Website.  Access to user accounts requires that you provide personal information, it is your responsibility to make sure this information is accurate, complete and current.  If your personal information changes, you should update it by logging into your user account or by contacting us at: support@enthought.com.  We will process all information update requests in a timely manner.  You should take necessary precautions to safeguard your user ID and password to prevent unauthorized access to your personal information.  You can assist us in protecting your personal information by making sure that you terminate user sessions, close the browser, and log out when you access our products and services from shared computers.

No method of transmission over the Internet, or method of electronic storage, is 100% secure.  While Enthought uses reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

 

Global Data Transfers, Storage and Processing

Enthought transacts business throughout the world and has operations, processes and systems that cross borders.  The information that we collect from you may be processed, transferred, and stored at a destination outside the U.S.  The information may be processed by staff operating for us or one of our service providers and maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and providing support services.  By providing us with information including personal information, you agree and acknowledge that we may process, transfer and store it.  All information you provide to us is stored on our secure servers and payment transactions will be encrypted.  We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy.

 

Links To Other Sites

Our Website includes links to other websites whose privacy practices may differ from those of Enthought.  If you submit personal information to any of those sites, your information is governed by their privacy policies.  We encourage you to carefully read the privacy policy of any website you visit.

 

Changes

Please note that this Policy may change from time to time.  When we change the Policy in a material way, a notice will be posted on our Website along with the updated Policy.  We encourage you to periodically review this page for the latest information on our privacy practices.

 

Copyrights/trademarks

All copyright and other intellectual property rights on this Website (including without limitation the text, graphics and other content) are owned or controlled by Enthought or its licensors.

You must not reproduce any part of this Website or the material or transmit it to or store it in any other Website or disseminate any part of the material in any other form, unless we have indicated in writing that you may do so.  The design, arrangement and look and feel of this Website are also the copyright of Enthought and/or its licensors and may not be copied or otherwise reproduced.

The trademarks, trade names and logos displayed on this Website are the property of Enthought and/or its licensors or other third parties.  Users should not use these without the prior written permission of Enthought or the relevant third party.

 

Contacting us 

If you have any questions or concerns about our Policy or the practices of this Website, please contact us by email at: support@enthought.com, by telephone at:  512.536.1057 Monday-Friday – 9:00am – 5:00pm CST or by writing us at:

Enthought, Inc.
Attn.: Information Security Officer
200 West Cesar Chavez St.
Suite 202
Austin, Texas 78701